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Channel your empathy into a rewarding career

This qualification applies to community work delivered through a broad range of services providing support to individuals and groups. This level is appropriate for support workers acting under the supervision of more experienced staff. You'll learn effective communication strategies, gain cultural awareness, and skills in advocacy to be able to provide emotional and practical support to clients, including initiating referrals. Course details

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Key dates and info


Workplace: up to 18 months

Course details

1300 914 754

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How to enrol

Make a career from your caring nature...

Do you have a passion for working closely with people and communities to help them improve their lives? If your answer is 'yes', this course is for you!

Unique Student Identifier (USI) - Student Information

From 1 January 2015 if you are undertaking a nationally recognised program at TAFE Queensland you will need to have a Unique Student Identifier (USI). Learn all about the USI and how to get your USI for your study.

Course snapshot

Key dates

Workplace Any time Workplace

Entry requirements

Students must be employed as an apprentice or trainee and have a signed Registered Training Contract, stating TAFE Queensland South West is the Supervising Registered Training Organisation (SRTO).

The Queensland Government's Apprenticeships Info website provides information about apprenticeships and traineeships (including school-based) in Queensland.

For further information about probationary periods for this trade qualification, visit Queensland Training Information Service (QTIS).


Delivered in workplaces throughout Queensland

Resources required

  • personal stationery (pen and paper)
  • a valid email address

You will also require access to a reliable internet connection to access TAFE Queensland's online systems, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at a number of TAFE Queensland locations.


The nominal term for full-time trainees is 18 months. As a trainee, you will generally complete 1 group of units at a time, with the duration dependent on your training plan. Workloads will vary subject to the duration of the traineeship, however, as a guide, you can expect to undertake approximately 15 to 21 hours of self-directed study per week.


The successful achievement of this qualification requires you to complete 12 units in total, including 5 core units and 7 elective units.

Group 1
CHCCOM005 Communicate and work in health or community services Core
HLTWHS006 Manage personal stressors in the work environment Core
HLTWHS002 Follow safe work practices for direct client care Core
Group 2
CHCCOM001 Provide first point of contact Elective
CHCCCS016 Respond to client needs Core
CHCDIV001 Work with diverse people Core
Group 3
CHCADV001 Facilitate the interests and rights of clients Elective
CHCGRP001 Support group activities Elective
CHCPRP001 Develop and maintain networks and collaborative partnerships Elective
Group 4
CHCMHS001 Work with people with mental health issues Elective
BSBWOR301 Organise personal work priorities and development Elective
CHCCDE003 Work within a community development framework Elective
Optional Alternative Elective
CHCPRT001 Identify and respond to children and young people at risk Elective


The elective units available may vary between locations, delivery modes and intakes.

Eligible apprentices and trainees who meet the Queensland state funding requirements will be charged a student contribution fee of $1.60 per nominal hour. For more information on the number of units funded for this course visit Queensland Training Information Service (QTIS).

Nominal hours for each unit will be outlined in the agreed training plan, which will be provided to the employer and apprentice or trainee, at the time of induction.

Non-funded apprentices and trainees will be charged a fee for service cost. The student and employer contribution fee will be outlined in the training plan and agreed to, prior to the commencement of training.

Federal incentives may be available for employers, apprentices and trainees. Visit the Australian Apprenticeships website for more information.

Students are encouraged to view the TAFE Queensland Student Fees Policy prior to enrolment.

For more information about the costs associated with undertaking an apprenticeship or traineeship, please give us a call.


CHC32015 Certificate III in Community Services

Job prospects

  • Community Services Worker

Are you ready to enrol?

If you are already employed as an apprentice or trainee, let your employer know that you want TAFE Queensland South West to be your Supervising Registered Training Organisation (SRTO), then contact an Australian Apprenticeships Centre to organise your training contract.

If you aren't employed yet, contact an Australian Apprenticeships Centre or a job service agency for help getting a job. Alternatively, contact us on 1300 914 754 for further information on how we can help you make great happen.

For information about your rights and responsibilities as a student, check out the student handbook and refund policy

Recognition of prior learning

Recognition of prior learning

Fast-track to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace and/or previous learning means less study time for you and getting qualified a whole lot sooner.

More about RPL

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Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 1 August 2017

Talk to us

1300 914 754

Industry endorsed

Payment options

Student satisfaction