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Kick-start your retail career

Are you driven by sales targets, love providing product advice, and consider yourself a real people person? Retail might just be your ideal career. This profession will see you responsible for merchandising, creating and maintaining window displays, working towards sales targets, and processing retail transactions, all while providing stand-out customer service. Course details

Industry endorsed

Payment options

Student satisfaction



Key dates and info


Full time: up to 10 weeks / 2 days per week

Course details

1300 914 754

No matter your question,
we are here to help!

How to enrol

Why TAFE Queensland South West

TAFE Queensland South West empowers individuals, industry, and communities to achieve their career and business goals. Our flexible and tailored training, covering more than 30 unique industries, is delivered onsite, online, in the workplace, and at our twelve regional campuses, allowing industry and students to balance their professional, personal and learning objectives.

Unique Student Identifier (USI) - Student Information

From 1 January 2015 if you are undertaking a nationally recognised program at TAFE Queensland you will need to have a Unique Student Identifier (USI). Learn all about the USI and how to get your USI for your study.

Key dates

Inala 29 Jan 2018 Full time / 2 days per week Classroom
16 Apr 2018 Full time / 2 days per week Classroom

Entry requirements

There are no formal entry requirements for this qualification, however, you will be required to participate in an interview with a member of our teaching team prior to enrolment.


54 Thrush Street
Inala QLD 4077

Resources required

You will require access to a reliable internet connection to access TAFE Queensland's online systems, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at a number of TAFE Queensland South West locations.

You will also require a valid email address, personal stationery (pen and paper), and closed-in shoes.


Classes will be delivered 2 days per week over 1 term (10 weeks). Attendance on campus is encouraged for additional study outside of class times.

Tuesdays and Wednesdays from 9am to 3pm

Please note that timetabling information is subject to change, and may vary each semester/intake.


Placement is not mandatory, however, you are encouraged to seek work experience in a retail establishment. You are encouraged to approach retailers within your area to minimise travel. This will be discussed on your first day of class and paperwork will be provided to those who wish to take up this opportunity.


The successful achievement of this qualification requires you to complete 12 units in total, including 7 core units and 5 elective units.

SIRXCEG001 Engage the customer Core
SIRXIND001 Work effectively in a service environment Core
SIRXIND003 Organise personal work requirements Core
SIRXPDK001 Advise on products and services Core
SIRXRSK001 Identify and respond to security risks Core
SIRRMER001 Produce visual merchandise displays Elective
SIRRINV001 Receive and handle retail stock Elective
SIRXWHS002 Contribute to workplace health and safety Core
SIRXCOM001 Communicate in the workplace to support team and customer outcomes Core
SIRXIND002 Organise and maintain the store environment Elective
SIRXSLS001 Sell to the retail customer Elective
SIRXCOM002 Work effectively in a team Elective


The elective units available may vary between locations, delivery modes and intakes.

What are my payment options?

No matter what your circumstances, TAFE Queensland South West has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 914 754. We're here to help.


SIR20216 Certificate II in Retail Services

Enrol now

You're ready if you have:

  • checked your meet the entry requirements (under the course details tab)
  • checked your important dates (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • checked your rights and responsibilities as a student, as detailed in the student handbook and refund policy
  • Created your Unique Student Identifier and can provide this code to Customer Service TAFE Queensland

All done? Then you're ready to enrol.

All done? Then head to the link below to complete your enrolment:



Term 1 Intake: Monday 29 January 2018 at 9am

Term 2 Intake: Monday 16 April 2018 at 9am


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 6 November 2017

Talk to us

1300 914 754

Industry endorsed

Payment options

Student satisfaction